Your order may be subject to customs delays and import fees depending on the import regulations in your country. This is the responsibility of the buyer to be aware of this and pay any fees.
How much does DELIVERY cost?
UK: FREE delivery on all orders
EU and Rest of World: Calculated at checkout, dependant on parcel size, destination and value, a tracked courier service will be used.
FREE delivery on all orders over £150.00
Which methods of payment do you accept in your shop?
I accept payment via Wix payments, which includes all major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro.
I also accept PayPal and PayPal in 3.
Do you ship worldwide?
Yes, and I ship everything with great care directly from my studio in the UK.
All giclée prints are either mailed in tubes or for smaller prints in flat reinforced packages. If you have any problems receiving the parcel then please get in touch and we can track the package online.
How soon will you send my order?
All orders will be sent within 3 to 5 business days from the date of purchase, often sooner, unless a particular date is stated clearly within the item description (for example, in the case of pre-orders for prints or products). If you're in a particular hurry, please let me know and I'll try to send your order as soon as possible.
Are your prints professionally printed?
Yes all my prints are professionally printed giclée prints. The process uses high quality archival inks on thick, luxury fine art paper which will last a lifetime.
What do I do if my item doesn't arrive, or arrives damaged?
In the unlikely event that there is a problem with your order (damaged in transit, missing parcel etc.) please contact me as soon as possible and I will do my best to deal with the situation quickly, either by issuing a refund or exchange. I package everything very carefully to ensure it arrives safely and in perfect condition, but in very rare cases accidents sometimes happen! I've sent hundreds of packages over the past few years, and have had just one or two incidents of damaged or lost items, so I hope this eases any concerns you may have.
Can I commission you to create some art especially for me?
I often work on special commissions so I'd be happy to discuss the possibility of creating something for you. More information on commissions can be found here.
Where can I find out about new work and products?
If I see something on your website or social media that I'd like to purchase but it’s not in the shop, what should I do?
Not all of my artwork is currently in the shop, so please contact me and I'll be able to let you know whether the item is still available and provide you with more details.
My question isn't answered here, what can I do?
I have the chat option which I use to answer immediate questions when I'm not drawing or just send me a message via the contact page and I'll be happy to help!